Shipping policy
Last updated: 25.05
At inti-shop.co.uk, we aim to deliver your order quickly, safely, and discreetly. Below you’ll find information about our shipping options, timelines, and procedures.
1. Order Processing
- Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
- You’ll receive a confirmation email once your order has been dispatched, including tracking details if applicable.
2. Shipping Within the UK
We currently ship to addresses within the United Kingdom. All orders are shipped via trusted couriers such as Royal Mail or Evri.
Shipping Options:
| Method | Estimated Delivery Time | Price |
|---|---|---|
| Express Shipping | 1–2 business days | £4.50 |
| Free Shipping | 2-4 business days | Free |
3. Discreet Packaging
We understand the importance of privacy. All orders are packaged discreetly with no branding or product details visible on the outside.
4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive an email with tracking information. If you do not receive tracking details within 3 business days, please contact us at info@inti-shop.co.uk.
5. Delivery Issues
If your order hasn’t arrived within the estimated delivery time:
- Check your tracking link for updates.
- Ensure the shipping address provided was correct.
- Contact us at info@inti-shop.co.uk for assistance.
Please note: We are not responsible for delays caused by courier services, weather conditions, or incorrect address information.
6. Lost or Stolen Packages
If your tracking shows your parcel was delivered but you haven’t received it, please contact the courier first. We’ll assist as best we can, but we are not liable for lost or stolen parcels marked as delivered.
7. International Shipping
We currently ship within the UK only. For international orders, please check back soon or contact us for updates.
8. Contact
If you have any questions or need help with your delivery, email us at:
📧 info@inti-shop.co.uk